Returns Policy

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If for any reason you wish to recall any product of your order please return it as soon as possible and within seven (7) calendar days from receiving and will be our pleasure to replace or to refund all or part of the amount it was purchased under the terms and conditions of www.diosmati.com

 

Necessary requirement, at any case of, the returned item has to be unopened and have its complete packaging

 

Please note that in case of customer fault the return costs is 3 €. If the return happens during the next delivery order, or if there is a fault on behave of  www.diosmati.com , return costs are totally free.

 

In case of delivering other than the products ordered or in quantity greater or less than the one ordered, or the product’s packaging during the delivery is damaged to such extent that it can affect its use or the product found to be defective, product returns are accepted only and if these are attributed to www.diosmati.com .

In this case the customer has the option not to accept the product during the delivery process otherwise request for its return after the communication with  www.diosmati.com at support.www.diosmati.com

 

In any case, the products must be returned unused by the customer and in the same condition as received. If not returned within the agreed period of time, after communicating with www.diosmati.com and certainly in the time limit referred above, then  www.diosmati.com is entitled not to accept its return and therefore refuse its replacement.

 

In the case of products returns and on the condition that were previously received and checked by  www.diosmati.com , any refund to the customer will be made by crediting the credit card in which the client did the specific purchase or in cash if the order was paid by cash on delivery.

 

In the event the returned products are damaged or incomplete, www.diosmati.com is not obliged to receive them. Furthermore, it is not obliged to return all or part of the cost of the specific products.

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